Thứ Sáu, 13 tháng 10, 2017






Dear Mr. Smith:

This letter is to inform you that your recent order for 100 video game units will not be shipped as originally scheduled. While conducting the final product inspection prior to shipment, malfunctions were discovered in several of the units. Therefore, shipment of the order will be delayed until the source of the malfunctions is located and corrected. Although we had hoped to deliver your order by the date promised, it is now clear that this will not be possible. We sincerely regret any inconvenience this will cause.

As for your order, we are confident that the problem can be corrected expediently and that the merchandise will be ready for shipment in one or two days.

Please be assured that we are making every effort to ensure that this type of problem does not happen in the future, and we appreciate your patience and understanding.


11. 製品に安全上の問題が見つかったため遅れる




Dear Mr. Smith:

This concerns the KM7803 countertop cooking ranges you ordered last week. Dents were found in the pipes of some of these units during a product check at the plant yesterday by the quality control department. Although there is only a very slight possibility that these dents could result in a rupture and gas leakage, we have categorized this as a serious safety-related problem. Accordingly, we have decided to inspect every product individually and replace any defective parts. This work is anticipated to require three to four days, and we expect to ship the products around May 17.

We apologize for the delay and would like to thank you for your patience.

Yours sincerely, 

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